Terms & Conditions

Legal Disclaimer

Thank you for visiting our website, www.verheyenlondon.com.  You should read the following terms carefully before using this Site. Your use of this site is governed by the following terms of use (“Terms”). If you do not agree with all of these Terms, please exit this Site, after you have read them.  By using this Site, you agree to comply with, and to be bound by, these Terms. Verheyen London may change these Terms at its sole discretion at any time.  By using this site after any such change, you agree to comply with, and be bound by, the Terms as changed.

The Website and You

This website, found under the www.verheyenlondon.com URL, is operated by Verheyen London (“Verheyen London”).  References to “Verheyen London”, “we”, “us” and “our” shall be deemed to be references to Verheyen London (“Verheyen London”). References to “you”, and “your” shall be deemed to be references to any person/company/entity looking and using this website.


You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to Verheyen London through or in connection with this Site (“Submissions”), including, but not limited to, survey responses, shall be treated as non-confidential and not proprietary and shall become, and remain, Verheyen London’s property. Such disclosure, submission or offer of any Submission shall constitute an assignment to Verheyen London of all rights, title and interests in all copyrights and other rights in the Submission. Verheyen London is, and shall be, under no obligation (i) to maintain any Submission in confidence; (ii) to pay to anyone any compensation for or in connection with the use of any Submission; or (iii) to respond to any Submission. You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making any Submission through, in connection with or related to this Site, you agree that Verheyen London has the right (but not the obligation) to copy, publish, distribute or use such submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Verheyen London cannot and does not agree to consider or review every Submission, and is not liable or responsible for the content of any material posted on this Site by users. You agree not to upload, post, distribute or otherwise publish on this Site any material that (i) is libellous, obscene, pornographic, threatening or an invasion of privacy; (ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any Submission you make.

Placing an Order

By placing an order with us you will be deemed to have read, understood and agreed to Verheyen London’s Terms and Conditions. If you do not agree with any of these terms, please leave this site now. In case of questions, do contact one of our Customer Service Advisors BEFORE placing an order with us, by email at ‪info@verheyenlondon.com By placing an order via this website you are making an offer to Verheyen London to purchase the goods detailed in your order upon the terms and conditions attached as described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Verheyen London for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Unless agreed otherwise we will dispatch your order with guaranteed delivery (this will be delivered ‪Monday to Friday excluding bank or public holidays) and may require a signature. The average fee for delivery within the UK is £9.50

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. Moreover, given the natural origin of our goods, there may be natural variations to the colour of the products illustrated on our website.

Verheyen London products depicted in this site are representative of the Verheyen London collection. Not all Verheyen London products are shown in this Site. Moreover not all products that are shown in this Site are, or will be, available for sale. The style, designs and colours of Verheyen London and other products shown in this Site may be changed without notice. 

Stock Availability

We endeavour to display through this website all items in our current range. We hold stock of all styles whilst a product is active. Occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation.

Disclaimer and Limitations of Liability

Verheyen London does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Verheyen London nor any associated brand, company, agent, representative, shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Verheyen London or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation  whatsoever which arise out of or in connection with the use of this website, the supply and or use of the products or their use or resale by you.  In no event shall Verheyen London be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if we have been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this Site because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.

The limitations of liability in these conditions shall apply equally for the benefit of Verheyen London and any other associated company and or brand and or agent of Verheyen London as if references to Verheyen London included references to each such associated company and or brand and or agent.

While Verheyen London uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Verheyen London nor its agents or brands or associated companies will not be responsible for any errors or omissions or for the results arising from the use of such information. Hence, the material in this site may contain inaccuracies or typographical errors. Verheyen London shall not be liable or responsible for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.

Verheyen London takes all reasonable steps to ensure a fast and reliable service, however, it does not guarantee that your use of its website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Verheyen London will not be responsible nor liable for your use of any other websites which you may access via links within this website. Verheyen London does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Verheyen London. 

The entire liability of Verheyen London under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the product purchased, except as expressly provided in these conditions.

Verheyen London will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Verheyen London may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Verheyen London.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

No Warranties

This Site and the contents of this Site are provided on an “as is” and “as available” basis. Verheyen London makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this Site or its contents and expressly disclaims any representations and warranties. Verheyen London does not represent or warrant that the information contained in this Site is accurate, complete or up-to-date, that this Site is free of defects or that any defects will be remedied. You agree, by using this Site, that your use of this Site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this Site, and that Verheyen London and all affiliates and agents shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this Site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

Law and Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.  Any dispute arising under these Terms or out of your use of this Site will be subject to the jurisdiction of the English courts. By using this Site, you hereby agree to the personal jurisdiction of, and venue in, such courts. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that our goods and or the use of our website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Privacy Policy

Data Security

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.

All the information we collect via our website or through correspondence with you may be used for the following purposes – dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.


Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

How do you protect the information you hold about me on your internal systems? We protect your privacy in several ways:

  •    Access to customer account information is limited to those who need access for the performance of their job.
  •   We use full login and password controls on our system.
  •   All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.
  •   Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us and email us on info@verheyenlondon.com

Payment Security

We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) uses 128-bit encryption, which is the highest level possible. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop with Verheyen London

We are accredited members of PAYPAL which is the leader in global online retailing. The risk of fraud from using your card on our website is extremely low.

Mailing List

Verheyen London will send you special offers and promotions by email. If you do not want to receive offers and promotions by email, you can unsubscribe by contacting in writing our Customer Services Team at info@verheyenlondon.com 

Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know at info@verheyenlondon.com. 

If you have previously asked us not to send offers but have changed your mind please let us know by email us at info@verheyenlondon.com

Verheyen London will not pass on your email address to a third party for marketing purposes.